Return and refund policy

Return & Refund Policy
At [Dreamy GenZ], your satisfaction is our top priority. We stand behind the quality of our products and want every shopping experience with us to be worry-free and enjoyable.

Hassle-Free Returns & Refunds
If you are not completely satisfied with your purchase, we offer a simple and hassle-free return or refund process to ensure your peace of mind.

Timeframe
Returns or refund requests can be made within 7–14 days of receiving your order.

After this period, unfortunately, we cannot offer a refund or exchange.

Customers must request a return within 24 hours of receiving the product. If a return request is not made within 24 hours, the return will not be accepted. Once approved, the product must be returned within 7 days.

Conditions for Return
To be eligible for a return, please ensure:

The product is unused, undamaged, and in its original packaging.

Proof of purchase (order confirmation or receipt) is provided.

Return & Refund Process
Contact our customer care team at [dreamygenz@gmail.com/+923145812872] with your order details.

Our team will guide you through the return procedure and provide a return address.

Once we receive and inspect the item, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed to your original method of payment within 5–7 business days.

Exceptions (Non-Returnable Items)
For safety and quality reasons, the following items cannot be returned or refunded:

Custom or made-to-order products

Items purchased on clearance/sale (unless defective)

Products that are damaged due to misuse or mishandling

Our Commitment
At [Dreamy GenZ], we believe in building trust and long-term relationships with our customers. That’s why every return and refund request is handled with care, professionalism, and transparency.